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CV example

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We start from your CV and work with the information you already have.

Before

laura garcía

Customer Success Manager???

laura.garcia@email.com

tlf: ????? · linkedin: no

hi im a hardworking responsable person looking for a job in customer service or something like that i have experiance with clients crm etc i like teamwork and learning new stuff also know excel a bit and have driving licence available asap!!

experiencia...

Customer Success Manager

Company X 2022 – 2025

- client stuff

- meetings and things

-

- used the crm when needed also emails etc etc

education: Bachelor's in Business Administration — Complutense University

Customer Support Specialist Company Y

2019 – 2022

answered phone and emails

SKILLS:: office, whatsapp, crm???, excel, word, powerpoint, meetings, email, phone, teamwork, responsable, punctual, salesforce sometimes, cars, availability, soft skills, hard skills, etc etc etc...

otros: —

.

Messy, incomplete, and hard to read

After

Laura García

Customer Success Manager

Madrid · laura.garcia@email.com · +34 612 345 678

Professional profile

Customer Success Manager with 6+ years in B2B client retention. Focused on portfolio management, churn reduction, and CRM adoption across sales teams.

Experience

Customer Success Manager

2022 – 2025

Company X

  • Managed a portfolio of 85 B2B accounts with 94% annual retention.
  • Cut average issue resolution time by 32% in 8 months.
  • Rolled out weekly Salesforce tracking for 4 sales teams.

Customer Support Specialist

2019 – 2022

Company Y

  • Handled 40+ daily queries with an average CSAT of 4.7/5.
  • Documented support processes that shortened new-agent onboarding.
  • Prioritised and escalated critical issues with Product and Engineering.

Education

Bachelor's in Business Administration — Complutense University

Skills

Customer Success · Salesforce · HubSpot · Advanced Excel

Client retention · Communication · Issue management

Clear, structured, and ready to shortlist

  • Experience with results
  • Sharp sections
  • Professional hierarchy
  • Ready for ATS and recruiters